Have you explored my new website yet?✨
(If you did, THANK YOU!)
I continue to feel super proud of what I’ve created – it’s beautiful and functional – but there have been challenges and learning curves as well.
You’d think once you launch a website, you can sit back and relax, watch orders pour in effortlessly, and move on to other exciting projects you’d put on hold until the website was done.
It turns out it’s actually a time when you learn that a bunch of things aren’t working properly and you have to fix it in a hyper speed 😱
Like when my first wholesale customer placed an order, she got charged full retail price at check out even though the correct wholesale prices were showing while she was shopping.
Oh, and I stopped getting emails to honeyberrystudios.com address when I first redirected the domain name to my new shop.
(Not to mention it took the domain server customer service over a week to connect my old domain to the new site. A long story and a mystery when I was able to do it in 5 minutes when I decided to take matters into my own hands.)
And finding out that Shopify doesn’t offer a very intuitive, customizable shipping settings, and it’s caused some confusions to both retail and wholesale customers.
(note: if you’re thinking about having a shop with Shopify, know that they lack some basic functions and would want you to buy more apps to customize your shop… do your research before jumping in!)
There are more minor things that have gone wrong, but every time an order comes in or I get a message from a customer, I get a little knot in my stomach thinking, “is something wrong?”
Because I’ve been fixing what I could (with the help of various developers of the apps), 95% of the time, nothing is wrong.
And I tell myself it’s good that I’m finding out the mistakes and hiccups now. And I’m grateful my customers are taking the time to tell me if something is not working.
Things will get easier in the future.
While I get it intellectually, it’s caused me some anxiety and stress, too.
I hate feeling incompetent and vulnerable.
I SO want you to have a positive experience when you interact with me and my shop.
But when something goes wrong and I have to send messages to customers explaining what happened and drop everything to put out fires, I fear that people would think I’m incompetent.
I fear that people would be annoyed they have to go through extra steps or wait till the problem is fixed.
I fear that you will lose trust in me.
(And leave me FOREVER 😭 Dramatic. I know.)
What’s making me extra vulnerable through this experience is that most of the problems, I have no clue how to fix.
Sure, I can fix typo and update images on my website, but customize apps and scripts? That’s WAY out of my expertise!!
So I’m having to rely on pros to fix the problems, and I’m super grateful they exist to help a non-techy like me.
But I have no control over how/when the problems are fixed. OR if it’s fixable at all 😱
Like the price calculation issue I just had with my wholesale customer, it was caused by an external change that the developers wouldn’t have known about. And it took them 4 days to figure out what was wrong and fix it.
Four days. Sure, I’m no Amazon, but it sure felt like a long time not knowing if my customers were gonna get charged the right price or not.
In the midst of feeling uncomfortable and ungrounded, I’ve reminded myself of a few things to stay centered again.
I’ve told myself things like:
“I’ve done challenging things before and somehow, I managed them. It’s gonna be OK again.”
“I’ve done my best to fix the problem and passed it on to the professionals who can help me. There is no good that comes from worrying about it now.”
“Trust doesn’t come from being perfect. People trust you because you’re honest about your mistakes and handle them with integrity.”
And I thought of this:
It’s times like this, when I’m feeling vulnerable and insecure, that I want to pat myself on the back for creating art that encourages and nurtures our souls ✨😀
Honestly, I make happy, uplifting art because I need them the most.
I’d be a wreck if I’m not surrounding myself with positive art (and people!) that lift me up when I’m feeling down.
Naturally, my website learning curve is getting less steep every day I work on it.
I’m not checking my email every 5 minutes to see if anything went wrong or if the developers have any updates for me.
I’m able to focus on other things in life and business (like making new art for my next collection 😻) and enjoying a slower month before the holiday fair season kicks in high gear in November.
Well, friend, I hope my creations cheer you up when you need a little boost ❤️
Because that’s what it’s all about!
p.s.🍂🍁 Don’t forget – you get 5% off on your first order and all the future orders when you create a customer account in my new shop 😉 (offer ends on Monday, 10/22).